Terms & Conditions
TERMS & CONDITIONS
General Terms and Conditions (GTC)
and General Customer Information
of EMRA WOOD global Robert Ozga
- General Terms and Conditions
1. Scope of Application
1.1 The following General Terms and Conditions apply to all contracts between EMRA WOOD global and the customer in the version valid at the time of the order.
1.2 The offer of EMRA WOOD global is directed at both consumers and business customers. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are not attributable to their commercial or self‑employed professional activity. A business customer is any natural or legal person or a legally capable partnership that, when entering into a legal transaction, acts in the exercise of its commercial or self‑employed professional activity.
2. Order Process and Conclusion of the Purchase Agreement
2.1 The following provisions regarding the conclusion of the contract apply to all orders placed in our online shop via our website www.emrawood.com..
2.2 In the event that a contract is concluded, the contract is formed with:
EMRA WOOD global
Robert Ozga
Dachauer Str. 137A
82140 Olching
Germany
Tel: +49 175 38 19 739
Email: info@emrawood.com
2.3 The presentation of goods together with their prices in our online shop on our website www.emrawood.com does not constitute a legally binding contractual offer by EMRA WOOD global, but rather a non‑binding invitation for the customer to place an order. The order is submitted electronically by the buyer and constitutes an offer to conclude a purchase contract for the goods offered on the online shop’s website at the price stated there. To place an order, the button “Place order with obligation to pay” must be clicked.
2.4 Immediately after placing the order, the customer receives a confirmation of receipt of the order via a confirmation email. This confirmation of receipt does not automatically constitute acceptance of the order by the seller.
2.5 The seller will promptly—at the latest within five (5) business days after receipt of the order—verify the feasibility of processing the order, in particular the availability of the goods, and inform the buyer whether the order is accepted. If the order is accepted, a purchase contract for the goods is concluded between the seller and the buyer.
2.6 If it becomes apparent that the period specified in Section 2.5 is insufficient, the seller may request an extension from the buyer.
2.7 The technical steps involved in placing an order—including selecting goods, adding them to the shopping cart, specifying the payment method, correcting errors in the order, and more—are described on the website www.emrawood.com and its corresponding subpages.
Before the customer submits the order bindingly after reviewing their information, they may return to the previous page—where their details were entered—by clicking the “Back” button in their internet browser. Here, the customer can correct input errors or cancel the ordering process by closing the browser window.
We confirm receipt of the order immediately by means of an automatically generated email (confirmation of receipt). This confirmation of receipt does not constitute acceptance of the offer but merely confirms that the ordering process was completed correctly. Acceptance of the offer is issued in written form via email, but no later than upon dispatch of the goods.
3. Product Offering and Essential Characteristics
The essential characteristics of the goods or services offered can be found in the respective product description displayed when accessing one of the items in our online shop.
4. Modification of the Order, Delivery Time, Delivery Conditions, Prices, Shipping Costs, Payment, Due Date
4.1 The buyer is entitled to make changes to the order until the purchase is confirmed by clicking the button “Place order with obligation to pay.”
4.2 The delivery time consists of the period required by the seller to hand over the shipment to the carrier, as well as the time required by the carrier to deliver the shipment to the customer. This timeframe is indicated in the description of each product and should generally not exceed a total of 40 business days plus the delivery time. Delivery times for courier services and pallet shipments via freight forwarding may vary and cannot be predicted in advance.
4.3 In exceptional cases that could not be foreseen at the time the contract was concluded, the delivery period specified in Section 4.2 may be extended by an additional 40 days. The buyer will be informed of this without delay. In such cases, the buyer may cancel the order (withdraw from the concluded contract) in accordance with the principles set out in Section 6 of these Terms.
4.4 An order containing goods with different delivery times will be shipped only once all items are ready for dispatch. The delivery time for such an order corresponds to the delivery time of the item with the latest availability date (as indicated in the product description).
4.5 The ordered goods will be delivered to the buyer using the shipping method selected during the ordering process.
4.6 The buyer should, where possible, carefully inspect the condition of the package upon receipt, particularly to check whether the package is damaged or has been tampered with.
4.7 If the package has been damaged or destroyed during transport, a damage report should be prepared in the presence of the courier. This report should include the date and time of delivery, the full names of the persons who inspected the contents, a description of the contents, and the condition in which the package was received. If possible, the damage should be documented with photographs and attached to the report. This report should be sent to the seller without delay.
4.8 Carrying out the steps described in Sections 4.5 to 4.7 does not affect the seller’s liability for defects in the goods, but may expedite the processing of a complaint.
4.9 The availability of certain delivery methods may depend on the goods included in the order.
4.10 Detailed information regarding the availability of various delivery methods and the associated fees can be found on the relevant subpage of the online shop and will be displayed during the ordering process (see Section II above).
4.11 The prices stated are final prices and include statutory VAT and all other price components, except for shipping costs.
4.12 Where shipping costs apply, these are not included in the purchase price. Any additional delivery and shipping costs will be indicated separately in the respective product description or displayed separately during the ordering process and must be borne by the customer unless free shipping has been expressly agreed.
4.13 Various payment methods are available to the customer, as indicated during the ordering process.
4.14 Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.
5. Retention of Title
Ownership of the goods remains with the seller until full payment of the purchase price has been made.
6. Right of Withdrawal for Consumers
Consumers are entitled to a right of withdrawal under the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are not attributable to their commercial or self‑employed professional activity.
Instructions on Withdrawal
Right of Withdrawal
a) Custom‑Made Goods
In accordance with Section 312g (2) Sentence 1 of the German Civil Code (BGB), there is no right of withdrawal for contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
Since our furniture is manufactured and tailored according to the individual and specific requirements, wishes, and personal needs of the customer (particularly with regard to dimensions and materials), the right of withdrawal is excluded.
b) Standard Products – Not Manufactured According to Individual Specifications
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us (EMRA WOOD global, Robert Ozga, Dachauer Str. 137A, 82140 Olching, Tel.: +49 175 38 19 739, Email: info@emrawood.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen‑day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that was not necessary to examine their condition, properties, and functioning.
Note on the Right of Withdrawal
The right of withdrawal does not apply, unless otherwise agreed between the parties, to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
– To:
EMRA WOOD global
Robert Ozga
Dachauer Str. 137A
82140 Olching
Email: info@emrawood.com
– I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():**
– Ordered on () / received on ():**
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is submitted on paper):
– Date:
______________________
(*) Delete as appropriate.
7. Liability
7.1 EMRA WOOD global shall be liable without limitation for intent and gross negligence.
7.2 In cases of simple negligence, EMRA WOOD global shall only be liable—except in the event of injury to life, body, or health—if essential contractual obligations (cardinal obligations) are breached. In such cases, liability is limited to the typical and foreseeable damage under the contract.
7.3 Liability for indirect and unforeseeable damages, loss of production or use, lost profits, failure to achieve expected savings, and financial losses resulting from claims by third parties is excluded in cases of simple negligence—except in the event of injury to life, body, or health.
7.4 Any liability beyond what is provided for in this contract is excluded, regardless of the legal nature of the asserted claim. The above limitations or exclusions of liability do not apply to mandatory statutory liability without fault (e.g., under the Product Liability Act) or liability arising from a no‑fault guarantee.
7.5 Where liability is excluded or limited under Sections 7.2 and 7.3, this also applies to the personal liability of employees, staff members, representatives, corporate bodies, and vicarious agents of EMRA WOOD global.
8. Other Rights and Obligations of the Contracting Parties
8.1 During the processing of the order, the buyer will receive emails containing information about changes to the order status.
8.2 The buyer will receive the sales document in electronic form, and it will be made available to them within 14 days after delivery of the goods as an attachment to the email sent to the buyer for printing.
9. Complaints
9.1 The seller is obligated to deliver the goods in perfect condition. If a defect in the sold goods is identified, the seller shall be liable in accordance with Section 7.
9.2 Before returning the goods, the buyer should contact the seller to arrange a pickup date for the shipment by the courier service.
9.3 Goods subject to a complaint will be collected from the customer by a courier service cooperating with the seller, and the costs will be borne by the seller.
9.4 The seller does not accept parcels returned via cash‑on‑delivery (COD).
9.5 A copy of the purchase receipt should be attached to the submitted complaint. This is not a prerequisite for processing the complaint but may facilitate the procedure.
9.6 Goods subject to a complaint should be shipped in packaging that ensures safe transport. The use of alternative packaging is permitted, provided it offers sufficient protection during transport to prevent damage.
9.7 Goods subject to a complaint should be complete and in their original condition.
9.8 Goods subject to a complaint should be accompanied by a description of the defect and the circumstances under which the defect occurs; this description should be as detailed as possible.
9.9 If the buyer is not a consumer and does not expressly declare in writing that they wish to exercise their statutory warranty rights, the buyer shall instead exercise the rights arising from any guarantee provided by the manufacturer or seller (if such a guarantee has been granted).
9.10 The seller shall inform the buyer without delay, but no later than 14 days after receipt of the complaint, whether the complaint has been accepted or rejected.
9.11 Compliance with the requirements set out in Section 4 (paragraphs 4.4 to 4.7) and Section 9 (paragraphs 9.2 to 9.10) is not a prerequisite for examining the complaint, but it may enable more efficient processing.
9.12 With respect to business customers, liability under statutory warranty for defects is excluded.
10. Electronic Services
10.1 Definitions
For the purposes of this Section 10, the following definitions apply:
A. Electronic services – services provided without the simultaneous presence of the parties (remotely) through the transmission of data at the individual request of the user. In the context of the shop, electronic services include the provision of:
- the content of the website emrawood.com
- the “Customer Account” service
- the “Product Inquiry Form” service
- the “Refer a Friend” form
- the “Order Form” service
- the “Buy with 1 Click” service
- the “Clipboard” service
- the “Newsletter” service
B. Service provider – the seller
C. User – a natural person, legal entity, or organizational unit without legal personality that uses the services provided electronically by the service provider within the online shop.
10.2 Services provided by electronic means
A. Customer Account
On the pages of www.emrawood.com, the user has the option to register a customer account. Registration of an account is not required for making a purchase, but it enables the user to access additional features that facilitate the purchasing process. The functions of the customer account include:
- Access to the customer dashboard
- Access to the user’s order history
- Ability to add or modify address details
- Ability to add favorite items to a wishlist and save this list
- Ability to modify account settings
The user may delete the customer account at any time. To delete the customer account, a message requesting deletion must be sent from the email address assigned to the account to info@emrawood.com. Upon receipt of an email requesting deletion of a customer account, the account will be deleted without delay, but not before any active orders placed by the user in the online shop have been processed.
B. Product Inquiry Form
The product inquiry form allows you to contact the service provider in order to obtain information about a specific product. The form is available by selecting the “Product Inquiry” option on the subpage of the specific product in which the user is interested. To use the form, you must provide your first and last name, email address, and telephone number. You must also enter your product inquiry in the form.
C. “Recommend to a Friend” Form
The “Recommend to a Friend” form allows you to send a link to a specific product, along with a comment from the user, to a third party. The form is available by selecting the “Recommend to a Friend” option on the subpage of the specific product the user wishes to recommend. To use the form, you must provide the name of the person making the recommendation and the email addresses of both the sender and the friend. In addition, the user may include a comment with the recommendation.
D. Order Form
The order form is available on www.emrawood.com, and its use begins when the user places the first items into the electronic shopping cart in the online shop. The order is submitted after the user has completed two consecutive actions: filling out the order form and confirming its content by clicking the “Order and Pay” button (until this point, the user may modify the entered data).
In the order form, the user must provide the following information: first name, last name (or company name), address (street and house/apartment number, city, postal code), email address, and telephone number. If the user wishes to receive a VAT invoice for the purchase, they must additionally provide a VAT identification number (if applicable).
E. 1‑Click Purchase Service
The “1‑Click Purchase Service” is available on the subpages of individual products after selecting the “1‑Click Purchase” option. This service allows the user to place a preliminary order, which will be answered by the service provider via email or telephone to clarify the details of the order processing. The order is placed after the user has completed three consecutive actions: filling out the “Buy with 1 Click” form, confirming its content by clicking the “I want to order this product” button, and agreeing on all order details with the service provider by telephone or email (until this point, the user may modify the entered data).
In the “Buy with 1 Click” form, the user must provide the following information: first and last name, email address, and telephone number.
F. Wishlist
The “Wishlist” service allows you to add products available in the online shop to your list of favorites. Items are added to the wishlist by clicking the “Add to Favorites” option on the subpage of a specific product.
The list stored in the clipboard is available for the duration of a single session (if no customer account has been created) or until the products are removed from the list or the customer account is deleted (if a customer account has been created).
G. Website Hosting
The service provider offers electronic services that consist of enabling the display of the content of the website www.emrawood.com and all subpages within this web address.
H. Newsletter
The newsletter is an electronic service provided by the service provider via email, allowing all users who subscribe to it to automatically receive periodic editions of the newsletter containing information about products, news, and promotions in the online shop.
The newsletter can be subscribed to by checking the appropriate box in the order form or during the registration of a customer account. The subscription becomes effective upon confirmation of the order via the order form or upon completion of the customer account registration.
Subscription is also possible on the homepage www.emrawood.com by entering your email address and selecting the “Subscribe” option.
10.3 Conditions for the Conclusion and Termination of Contracts for Electronically Provided Services
A. Website Content – The contract is concluded when the content of the website is displayed and ends when the user stops viewing it.
B. Product Inquiry Form – The contract is concluded when the form fields are completed and submitted. Submitting the form constitutes acceptance of these Terms and Conditions. The contract ends once a response has been provided by an employee of the service provider.
C. Recommend to a Friend Form – The contract is concluded when the form fields are completed and the form is submitted. Submitting the form constitutes acceptance of these Terms and Conditions. The contract is fulfilled when the link to the product is sent to the user’s friend.
D. Order Form – The contract is concluded when the user places the first item into the electronic shopping cart in the online shop. Submitting an order via the order form requires acceptance of these Terms and Conditions. The electronic order form service is a one‑time service—the contract expires upon submission of an order via the order form or upon the user’s early termination of the ordering process.
E. 1‑Click Purchase Service – The contract is concluded when the form fields are completed and the form is submitted. Placing an order via the “1‑Click Purchase” service requires acceptance of these Terms and Conditions. The “1‑Click Purchase” service is a one‑time service—the contract expires at the moment the order is placed via this service or when the user terminates the ordering process early.
F. Customer Account – The contract is concluded when a customer account is created. Creating a customer account requires acceptance of these Terms and Conditions. The contract ends when the customer account is deleted at the user’s request.
G. Wishlist – The contract is concluded when a product is added to the wishlist. The contract ends at the end of the session (if no customer account has been created) or upon deletion of the customer account (if a customer account has been created), or in any case when all items are removed from the wishlist.
H. Newsletter – The contract is concluded when the user subscribes to the newsletter, i.e., by checking the corresponding box and confirming the subscription either by clicking the “Subscribe” button, by clicking the “Place order with obligation to pay” button, or by creating a customer account. The newsletter service is provided for an indefinite period. The user may unsubscribe from the newsletter at any time by sending a corresponding request to the service provider, in particular by email or in writing.
10.4 Amendment of the Provisions Concerning the Provision of Electronic Services
A. The online shop may amend these provisions for important reasons. Important reasons include circumstances arising from changes relating to:
-
- the functionality of the online shop,
- applicable legal regulations,
- the business profile of the service provider,
- the services offered.
10.5 Specific Risks Associated with the Use of Electronically Provided Services
In fulfillment of its obligations, the service provider hereby informs users about the specific risks associated with the use of electronically provided services. It should be noted, however, that these risks are only potential and should be taken into account despite the measures taken by the service provider to adequately protect its infrastructure.
The most significant risks associated with the use of the Internet include, among others:
- Malicious software (malware) – various types of applications or scripts that have harmful, criminal, or malicious effects on the ICT system of the network user, such as viruses, worms, or trojans
- Spyware – software that monitors a user’s activities, collects information about the user, and sends it—usually without the user’s knowledge or consent—to the program’s author
- Spam – unsolicited emails sent simultaneously to multiple recipients, often containing advertising content
- Phishing – attempts to obtain personal confidential information (e.g., passwords) by impersonating a trusted person or institution
- Hacking – unauthorized intrusion into a user’s ICT system using hacking tools
- Cryptanalysis – the ability to identify weaknesses in a cryptographic system in order to break or bypass it
10.6 Functions or Purposes of Software or Data Not Included in the Service Content and Introduced into the User’s ICT System by the Service Provider
Current information regarding the function and purpose of software or data that is not part of the electronically provided service and that is introduced into the information and communication system used by the user (cookies) is contained in the Privacy Policy available at www.emrawood.com.
10.7 Obligations of the User
The user is obligated to use the online shop in accordance with the law and good practices, respecting the personal rights, copyrights, and intellectual property rights of the service provider and third parties. The user is required to enter data that corresponds to the actual facts. The user is prohibited from providing unlawful content.
10.8 Technical Requirements
A. To use the services offered under these Terms and Conditions, the user must have:
- a computer, laptop, tablet, mobile phone, or other multimedia device with Internet access
- a web browser: Internet Explorer version 9.0 or higher, Mozilla Firefox version 15 or higher, Google Chrome version 12 or higher, Opera version 10 or higher, Safari version 4 or higher, or Microsoft Edge version 79 or higher
- JavaScript and cookies enabled
- an active email address
B. Recommended minimum screen resolution: 1024 × 768.
11. Choice of Law / Place of Jurisdiction
11.1 German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.
11.2 If the contracting party is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction shall be the registered office of EMRA WOOD Global. The same applies to persons who do not have a general place of jurisdiction in Germany, as well as persons who, after conclusion of the contract, relocate their residence or habitual place of abode outside Germany, or whose residence or habitual place of abode is unknown at the time legal action is initiated.
- Customer Information
1. Identity of the Seller
EMRA WOOD global
Robert Ozga
Dachauer Str. 137A
82140 Olching
Tel: +49 175 38 19 739
Email: info@emrawood.com
Full details can also be found in our legal notice (Impressum).
2. Online Dispute Resolution
The European Commission has discontinued the Online Dispute Resolution platform (ODR platform). We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
3. Information on the Conclusion of the Contract
The technical steps leading to the conclusion of the contract, the conclusion of the contract itself, and the options for correcting input errors are governed by Section 2 of our General Terms and Conditions.
4. Contract Language and Storage of the Contract Text
4.1 The contract language is the language in which the customer places the order.
4.2 For orders placed through our online shop, we store the contract text and send you the order details by email. You may access our Terms and Conditions at any time at www.emrawood.com. . Your previous orders can be viewed in the customer area under My Account → My Orders.
5. Essential Characteristics of the Goods or Services
The essential characteristics of the goods or services offered can be found in the respective product description displayed when accessing a product in our online shop.
6. Prices and Payment Terms
Information on prices and payment terms can be found in Section 4 of our Terms and Conditions.
7. Delivery Conditions
7.1 Delivery is carried out in accordance with Section 4 of our General Terms and Conditions.
7.2 If you are a consumer, the law stipulates that the risk of accidental loss or accidental deterioration of the goods sold passes to you only upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you independently commission a transport company not named by the seller, or any other person designated to carry out the shipment.
7.3 If you are a business customer, delivery and shipment are at your own risk.
8. Statutory Liability for Defects in Goods
8.1 All goods offered are subject to statutory liability for defects. The liability for defects relating to our goods is governed by Sections 6, 7, and 9 of our General Terms and Conditions.
8.2 As a consumer, you are kindly requested to check the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so has no effect on your statutory warranty rights.
9. Data Protection Information
Information on data protection in our company can be found in our Privacy Policy.
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